Frequently Asked Questions

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

We ship out orders by UPS, Fedex, DHL.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Estimated delivery time to the USA: 3-5 workdays;
Estimated delivery time to Canada, Mexico: 4-7 workdays;
Estimated delivery time to Australia: 4-7 workdays;
Estimated delivery time to South American countries: 5-10 workdays;

Estimated delivery time to European countries: 4-7 workdays;
Estimated delivery time to Asian countries: 3-5 workdays;

Estimated delivery time to African countries: 2 weeks.
Find more delivery info see our shipping policy.

DO YOU SHIP INTERNATIONALLY?

Yes.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards, PayPal, Google Pay, Apply Pay, Shop Pay.

IS BUYING ON-LINE SAFE?

Sure! We never store your payment information and all transactions are encrypted.

Orders and Returns

HOW DO I PLACE AN ORDER?

Enter your search term(s) or part number in the search box at the top of the website and we'll do the rest. You'll see your results to in an easy to browse page.

Locate the product with the same part number, part name, application models and same appearance as your old part. Add it to cart, then go checkout.

If you want to order many pieces, please contact us at sales@fabheavy.com. Our sales rep. will customize a quotation and send you a quick checkout link.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

We recommend you create an account with us. If you don't want to, just order as a guest. However, with an account you'll be able to re check on the order info, shipping status, address just on one page.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

Contact by Phone:

Want to order parts now? We can be reached by calling +1 833 716 1065

Available from 8 am to 9 pm EST, Monday to Friday.

Contact by Live Chat:

Need an answer quicker? Try our Online Chat Support by pressing the button at the bottom left of the page.

Live Chat is available from 8 am to 9 pm EST, 7 days a week.

Contact by Email:

You can submit a request form to send us an email.

Contact by SMS:

Send a text to 1-971-999-8065 for assistance.

Available from 8 am to 9 pm EST, 7 days a week.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Orders can only be cancelled within 2 hours of placing the order. It's best to chat or call our Online Order Team as soon as you realize you want to cancel the order. We can be reached at +1 833 716 1065
Available Monday to Friday
8am to 9 pm EST

HOW DO I TRACK MY ORDER?

We email the tracking number to the order email address with trackable links.

HOW DO I GET THE INVOICE?

You can download it on the order page. Or find it in your order email box.

DO YOU CHARGE ANY TAXES?

No, we don't.

Will I RECEIVE CUSTOMS DUTIES?

Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges.